Our process:

1. Kick-off!

First things first, we need to know your business inside and out.

• What are your goals and objectives?
• What makes you unique?
• Who is your target audience?

We call this process discovery, and it starts with you filling out a short questionnaire, and we follow that up with a few meetings on Google Meet. We work hand-in-hand to create a strategy and a blueprint for how you want your new website to look and feel.

Don't worry if you're new to this – we'll guide you through the process step by step.

2. Design & Build

Once we know a bit more about you and your business, it's time to create something beautiful and unique.

We start with collating and creating content, if need be we can take professional photos for you, make a video, or help write your copy.

Then we start the design process. Like everything we do, this is a collaborative step, and we share our design workspace with you so you can make sure we are hitting the mark.

We build websites using clean, standards-compliant code, following best practice in the industry. And before we launch your website, we go through a series of audits to make sure your site is accessible, is search engine optimized, and looks great on a range of different desktop and mobile devices

3. Launch and Lifetime Support

Before we launch, we show you how to use your website. Our onboarding process involves hands-on Google Meet calls, personalised videos and documentation.

And once we've launched your website, we do an immediate audit to make sure all the links and forms are working correctly, and we monitor your website for at least 48 hours to make sure nothing goes wrong. That includes checking your emails to make sure they still work.

And from there, Big Mark offers free Lifetime Support. If something goes wrong with your website, or if you need any help or advice on anything at all in regard to the website we built for you, we will always be here to help.

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